FAQS
Q: Is it safe to use my credit card/debit card online?
A: Shopping at SpringStreetDesign.com is safe. We use Secure Socket Layer to ensure all transactions are securely processed.
Q: How can I check the status of my order?
A: You will receive a tracking number with your shipping confirmation e-mail where you can track the status of your order. Or, if you have an account, you can log in and check the status of your order.
Q: Can I return my purchase?
A: Yes, if you are not 100% satisfied, you can return it for a full refund within 14 days of purchase or you can return it for exchange or credit within 30 days. Returns must be in unused condition, in the state you received them, and in the original box.
Q: How long will it be before I receive my order?
A: Orders placed Monday - Friday before 3 PM EST will begin processing that day, excluding holidays, and will ship within 48 hours pending availability and credit verification. All orders placed after 3 PM EST will begin processing the next business day, and ship within 48 hours. Orders placed on Friday after 3 PM EST will begin processing on the following Monday. For standard shipping, you should receive your order within 2-8 business days.
Q: Can I expedite my shipping?
A: Yes, you can expedite your shipping. Expedited orders placed before 3 PM EST on a business day will be shipped out the same day.
Q: What forms of payment do you accept?
A: We currently accept Visa, MasterCard, and American Express for all orders.
Q: Where do you ship to?
A: We ship to anywhere in the United States.
Q: Do you ship to multiple addresses?
A: No, we do not ship to multiple addresses at this time. If you would like items to go to separate addresses, please place separate orders.
Q: How do I place an order?
A: Simply follow these steps:
1. Add an item to your shopping bag by clicking on the "add to cart" button on the item's product detail page
2. When you proceed to checkout you will be shown your shopping bag for review. Make all necessary changes then click on "proceed to checkout"
3. Follow the steps until your order has been confirmed
4. You will receive 2 emails following the placement of your order. The first will confirm that your order was received. The second will confirm that your order was shipped and will contain a UPS tracking number which you can use to determine the status of your package.
Q: How do I register?
A: Click on "My Account" and follow the steps.
Q: What if I forgot my password?
A: If you forgot your password, click on the "forgot my password" button and we will email you a new password.